Welcome to the Hay Creek Hotels career page and thank you for considering joining our team of leading hospitality professionals, all dedicated to the most unique collection of independent full-service boutique hotels and restaurants.
In 2005, we set out to fulfill a singular vision –to find unique independent hotel properties located in special places and dedicated toward exceeding customer expectations by embracing the individual personality, historic stories, and community significance of each property. We want to do the same for our associates by recognizing their strengths, goals, and showcasing their qualities to propel them into the next step in their career.
Our mission, “Delight and Surprise,” is simple and addresses all we touch – our Guests, Partners, Communities, and equally as important – our Host Associates. Hay Creek Hotels believes in rewarding those who go above and beyond for our guests and co-workers.
As a Hay Creek Host, you would have the opportunity to join a team of friendly, well-trained and enthusiastic associates that form the heart of our hospitality mission. Congratulations on starting the opportunity to pursue your professional career with us.
We encourage you to explore our unique properties and look forward to hearing from you.
VP of Human Resources
Beliefs and Culture
Promote and support a culture that Delights & Surprises each of our customers, associates and all our business partners.
Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service
outside the scope of their primary job responsibilities.
The Associate Promise is our commitment to truly listen to and communicate openly and honestly to all team members.
We embrace Pride Of Ownership to create an “I can, I am, I own” empowered approach to everything we do.
Partnering in our Local Community and respecting the environment we live in are beliefs we practice in our day to day activities.
Hay Creek Hotels offers a competitive benefit package to our valued Host Associates.
Hay Creek offers an extensive benefit and incentive package, including;
- Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
- Competitive Salary/Wages
- Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
- Standard Annual Performance/Salary Reviews
- Merit and Cost of Living Adjustments
- Complimentary Meals Daily
- Free Parking
- Employee and Friends & Family Lodging Discounts as low as $49/night at all HCH Properties
- Hotel discounts at specified property (NEIRA, Historic Hotels of America)
- 50% Discount when Dining at any HCH Property
- Industry Discounts through WorkingAdvantage (Disney, Hotels, Rental Cars, etc.)
- Discounts at each of our Spa’s, golf courses, fitness rooms and other featured amenities
- Supportive, open-door policy work environment
- Work Culture that is fun, energetic and motivating
- Employee Recognition Program - "Delight and Surprise Dollars"
- Accelerated Career Advancement, to include professional enrichment, conferences & classes, and manager in training programs
Professional Development Program
The Hay Creek Hotels Professional Development Program has been uniquely designed to take participants step-by-step through four progressive phases of training in order to prepare them to become one of HCH’s elite managers within our ever growing portfolio of hotel and restaurant properties.
This program is distinctive in that an associate or recent graduate can take the program at their own pace and only move on to the next phase when they feel comfortable. Whether a current or new Host Associate, they will cover line level operations, human relations management, hotel procedures, legal requirements, and operational oversight in the division of focus.
Upon completion, the candidate has the choice to determine their next step. Once the program has been completed in full, PDP grads are eligible for all opportunities at any of our HCH locations.
Hay Creek Hotels understands the value in providing continuous education for their employees and managers. By offering developmental training through Quarterly Training Sessions, providing multiple e-learning modules to all staff members, and sponsoring participation in industry-based seminars, we provide a surplus of resources to encourage our associates to reach their greatest potential.
Internships & Student Involvement
Many of our Hay Creek Host Associates are current students or alumni from local colleges and universities. We welcome all students and alumni with diverse backgrounds in customer service, marketing, business administration, hotel and lodging management, culinary and pastry, and hospitality management. A variety of internships, part time, full time, and on call opportunities are available for busy students in need of flexibility.
Hay Creek Hotels proudly partners with:
- Boston University
- Cornell University
- Culinary Institute of America
- Endicott College
- Fisher College
- Gordon College
- Great Bay Community College
- Johnson & Wales University
- Michigan State University
- Southern Maine Community College
- Southern New Hampshire University
- University of Delaware
- University of Massachusetts
- University of Mississippi
- University of New Hampshire
- University of South Carolina
Why Choose Hay Creek Hotels?
"Working with Hay Creek Hotels is like working with family. Everyone pitches in to help out no matter what level their position is or what department. I have had the great opportunity to work in multiple properties during my Professional Development Program and they are consistent in their beliefs no matter where you are. I can honestly say this is the best company I've worked for in the hospitality industry."
SNHU graduate '18 / HCH Rooms PDP graduate '19 / Rooms Supervisor - The Abbey Inn & Spa
"Hay Creek Hotels understands the importance of investing in their employees' success. When hired, not only did they support my five year goals, they provided me with the necessary resources to achieve them. Hay Creek Hotels' culture and leadership are truly second to none."
General Manager - Exeter Inn and Epoch Restaurant & Bar
"During my time with Hay Creek, I have learned and grown more than anywhere I have ever worked. Every day, I continue to learn more about restaurant and hotel management. Everyone I work with, from property associates and managers to the Hay Creek management team, are knowledgeable, kind, helpful, and overall wonderful people to work with - it makes coming to work every day a fun and inviting place."
Executive Chef - The Eagle Mountain House & Golf Club
“Working with Hay Creek Hotels has provided me with an invaluable working experience. Each day is interesting and ever-changing, the staff is amazing, there are mentors and managers willing to teach you and pass on their skills, and there’s opportunity for growth and development. If you’re looking for a company that’s built to last and fully committed to their industry, Hay Creek Hotels is one of the best.”
Corporate Revenue Manager - Hay Creek Hotels
"Hay Creek Hotels is a management company that practices what they preach. Undoubtedly, hospitality is at the forefront of importance when serving both guests and associates. They unwaveringly support every associate, embrace you for who you are, and always make you feel appreciated."
General Manager - 907 Main, The Dial Restaurant & Bar and Blue Owl